Rising to the Challenge: Supporting Service NSW in Times of Crisis
When disaster strikes, technology plays a critical role in helping communities navigate through chaos. In 2019, as floods ravaged parts of New South Wales, and again during the COVID-19 pandemic, Service NSW faced the enormous task of rapidly uplifting and building emergency technology solutions to support millions across the state. It was high-pressure work, but also deeply rewarding.
The Work That Mattered Most
For the floods, the priority was clear: quickly develop systems that could coordinate assistance for those affected. From housing support to disaster relief payments, the technology had to be reliable, fast, and ready to handle overwhelming demand. Every second counted, and the stakes couldn’t have been higher.
Then came COVID-19—an entirely different kind of emergency, but one equally demanding. Service NSW became a lifeline for people seeking information, financial assistance, and essential updates. Building platforms that could manage skyrocketing traffic volumes while staying secure and stable under immense strain was no small feat.
Why It Was Special
This wasn’t just about coding or infrastructure. It was about stepping up for the community when they needed it most. The responsibility was immense, and the team poured everything they had into creating technology that could make a real difference in people’s lives. These were moments where innovation, determination, and compassion converged to deliver solutions under extraordinary pressure.
It’s humbling to look back on these projects, knowing they helped countless individuals during times of crisis. High-pressure, high-responsibility work isn’t easy—but it’s the kind that reminds us why we do what we do. Here’s to rising to the challenge and making an impact when it matters most.